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Cleaning and turnover standards

A turnover is the work between one guest leaving and the next arriving. Done the same way every time, it's the thing guests notice most — and the thing that protects your property.

Write the checklist down

One checklist, room by room, used on every turnover. It's how a new cleaner does the job your way, and how you check that it was done.

Every turnover

Strip and remake every bed with fresh linens; replace every used towel.
Clean and sanitize bathrooms and the kitchen, including inside the microwave and fridge.
Dust, vacuum and mop; empty every trash can.
Run and empty the dishwasher; put dishes back where the house guide says they go.
Restock toiletries, paper goods, coffee and cleaning basics.
Reset the thermostat, lock windows and reset the door code.

Check and report

Look for damage, missing items and anything that needs a repair, and report it the same day.
Take photos of each room when it's ready. They show the condition you handed over.

Linens and laundry

Keep enough linen sets that a turnover never waits on the washer. Some operators wash on site; others use a laundry or linen service.

Hot tubs

A hot tub needs its own routine — water testing, chemistry and regular draining — on a schedule the maker or your service company sets. See hot tub & pool service.

Deep cleans

Schedule deep cleaning — carpets, upholstery, windows, behind appliances — between seasons. Find help under cleaners & turnover, and scheduling tools under cleaning scheduling.

Find the help

Cleaners & turnover · Search near you